Modules of CGD

• Customer Acquisition
• Purchase & Inventory
• Meter Installation (MI)
• Operations & Maintenance (O&M)
• Helpdesk & Ticket Management

1. Customer Acquisition

This module handles the initial steps of customer engagement and data management.

• Site Identification / Geo Coordinates: Identifying potential sites for customer acquisition using geographic coordinates.
• Customer Information Capture: Collecting customer details and verifying mobile numbers using OTP.
• QA / QC by System Integrators: Quality Assurance and Quality Control conducted by system integrators.
• Data Corrections on Web Portal: Corrections of data entries via the web portal.
• Approval and Rectification: Approval of data and rectification of any rejected data.
• Re-Customer Acquisition Movement: Process to reacquire customers if necessary.
• Monitoring Activities: Monitoring customer acquisition activities and generating billing reports.
• Dashboards: Use of dashboards to plan the next phase of supply chain operations.
• Dashboards: Importing data from utilities, creating teams, and assigning users to specific geographies.

2. Purchase & Inventory

Effective management of supply chain activities and inventory.

• Supply Chain Management: Managing the procurement and distribution of materials.
• Vendor Analysis: Evaluating vendor performance and capabilities.
• Reports and Dashboards: Generating MIS reports and dashboards for effective decision-making.
• Procurement Process: Involves material procurement, inspection at the manufacturer's site, dispatch instructions, and inspection at stores.
• Inventory Management: Includes receiving, issuing materials, joint inspections, and maintaining stock levels.
• Material Utilization: Overview of material usage, project execution, and returning excess stock to the store.

3. Meter Installation (MI)

Overview of meter installation processes and tracking.

• Project Monitoring: Providing a bird's eye view of all ongoing projects.
• Reports and Dashboards: Generating MIS/GIS reports for better visualization and management.
• Field Staff Management: Tracking attendance, location, and time of field staff, along with expense tracking.
• Decision Support Systems: Offering decision support with reports and dashboards for client meetings.
• Customer Acquisition Integration: Accessing customer acquisition information for meter installations.
• Data Capture: Capturing new meter images, serial numbers, and seal information using barcode scanners.
• Data Management: Ensuring data integrity, conducting quality checks, and syncing data with billing systems.

4. Operations & Maintenance (O&M)

Managing ongoing operations and maintenance of systems.

• Inventory and Vehicle Tracking:: Maintaining inventory and tracking vehicles.
• Preventive Maintenance: Scheduling preventive maintenance and managing customer portals.
• Ticket Management: Alerting on ticket assignments, handling open tickets, and managing field crew.
• Service Activities: Performing service activities and capturing images, videos, and GIS coordinates.
• Status Updates: Sending status updates to the backend team and obtaining supervisor approvals.

5. Helpdesk & Ticket Management

Handling customer support and ticketing operations.

• Complaint Handling: Receiving complaints and creating tickets based on severity and priority.
• Field Team Coordination: Assigning tickets to field teams for resolution.
• Service Level Agreements (SLAs): Setting and monitoring SLAs for tickets.
• Complaint Resolution Monitoring: Tracking the time taken to resolve complaints.
• Reports and Dashboards: Providing detailed dashboards and reports for performance monitoring.